General Terms and Conditions

These Terms and Conditions describe the rules that govern use of our platform. We set out the relationship between our company and users, and explain responsibilities, account rules and the handling of payments and promotions. By using the site you agree to comply with these terms and any related policies, and you accept that we may take reasonable steps to verify identity and activity on accounts.

Account responsibilities

You are responsible for maintaining the confidentiality of your account login details and for all activity that occurs under your account. Do not share your password or let others access your account. Notify us immediately if you suspect unauthorised access or fraud. We may suspend or close accounts that show suspicious behaviour, breach the terms, or are used for money laundering or other illegal activity. You must provide correct personal information and keep it up to date.

Eligibility requirements

To register and use the platform you must meet the legal gambling age in your province or territory and be located in a jurisdiction where our services are permitted. One account per person is allowed unless we explicitly approve otherwise. We reserve the right to refuse registration or to close accounts that do not meet eligibility criteria.

Acceptable platform use

Use the site only for lawful purposes and in accordance with these terms. Prohibited activity includes using bots or automated tools, attempting to manipulate games or promotions, creating multiple accounts to abuse offers, and any behaviour intended to circumvent transaction, bonus or verification controls. Harassing staff or other users, or attempting to gain unauthorised access to our systems, may result in immediate action against your account.

General bonus and promotion rules

Promotions, bonuses and free spins are subject to separate terms that explain eligibility, wagering requirements, game contributions and any restrictions. We may require verification before a bonus is credited or before withdrawal of bonus-related winnings. Bonus misuse or attempts to exploit promotions may lead to forfeiture of bonus funds and closure of the account. Always review the specific terms attached to each offer.

Deposits and withdrawals

We accept a range of payment methods and process deposits and withdrawals in Canadian dollars where available. Withdrawals are subject to identity verification and fraud checks and may be delayed while these checks are completed. We may apply limits to deposits and withdrawals and require that withdrawals be processed to the original funding source where applicable. Fees or processing times for certain methods may apply and will be disclosed at the cashier.

Dispute resolution

If you have a dispute, contact our support team so we can investigate. We will review account activity, relevant records and applicable terms and aim to resolve matters promptly. If we cannot reach agreement internally, any further resolution will follow applicable law and the dispute procedures set out in our account terms.

Updates to terms and conditions

We may update these terms from time to time. Notice of material changes will be posted on the site or sent to the email address on your account. Continued use of the platform after changes are posted constitutes acceptance of the updated terms. We recommend that you check this page periodically to stay informed of any amendments.