Need help? Our support team is ready to assist with questions, account-related issues, technical concerns, or general feedback. Contact the team through live chat, email or phone for straightforward, practical help. For payments or verification queries, have your account details handy to speed up handling. Support is localised for Canadian players and available in English and French where noted.
| Department | Contact |
|---|---|
| Customer support | [email protected] (live chat, email — quick replies) |
| General enquiries | [email protected] (response within 24 hours) |
| Affiliate enquiries | [email protected] (partner team) |
| Phone | +1 416 283 7491 (voice & SMS) |
| Working hours | 24/7 support · Payments team Mon-Fri, 09:00-18:00 ET |
Email Support
Email is our preferred contact method for detailed requests, account issues, or any situation requiring explanations or documents. Please send a clear subject line and include up-to-date contact details, your account ID, and any relevant attachments to help us process your request faster. Providing complete information up front reduces delays and lets our team resolve your case more efficiently.
Submit your enquiry
Response Time
Support response times: Most inquiries are answered within one business day. Simple requests via live chat or email are often handled faster, while cases requiring verification or payments may take longer. For complex investigations or document checks, responses can take several business days depending on the issue. We’ll keep you updated at every step.
Feedback
We want to hear from you. If you have feedback, suggestions or ideas to improve the site, please share them with us. All messages are reviewed carefully and help inform updates to features, promotions and the overall user experience. Your input is used to make the casino easier to use and more relevant to Canadian players.